Technical Support Representative (TSR) Jobs at Datamatics Global Services Ltd in Clark Freeport Zone, Central Luzon
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Datamatics Global Services Ltd is currently accepting applications for the position of Technical Support Representative (TSR) in the Clark Freeport Zone area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Datamatics Global Services Ltd operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Datamatics Global Services Ltd |
| Position: | Technical Support Representative (TSR) |
| Region: | Central Luzon, Clark Freeport Zone - Central Luzon |
| Education: | Confidential |
| Salary: | PHP 14.100 - PHP 43.000 per Month |
| Job Type: | Full-time |
Job Description
POSITION: Technical Support Representative
LOCATION: Clark Freeport Zone, Pampanga
SETUP: Work Onsite
Schedule: Shifting
Job description:
- First point of contact for all users calling for Helpdesk Support hotline.
- Deals with hardware and application support queries and issues reported to the support desk.
- Take ownership and responsibility of issues from start through to a successful resolution.
- Escalate issues and involve Tier 2 wherever required in order to resolve issues as quickly as possible.
- The duties require that the Helpdesk Desk Agent receives and logs queries using some applications such as Zendesk, Live Person, and other Helpdesk related applications.
- Develop sound understanding of Helpdesk operations and related applications and systems as well as business-related processes and procedures.
- Develop technical knowledge of each system within the company profile and specialized knowledge of certain nominated applications.
- Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
- Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.
Qualifications:
- Must have 1 year BPO Experience.
- College Graduate of I.T preferably.
- Knowledge in using Zendesk, Live Person, and other Helpdesk related applications.
Job Types: Full-time, Permanent
Pay: Php23,00.00 per month
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Evening shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Yearly bonus
Application Question(s):
- Can you start ASAP?
- Do you have experience in troubleshooting?
Education:
- Bachelor’s (Required)
Experience:
- Technical Support Representative: 1 year (Required)
Application Requirements
- Relevant formal education
- Work experience in the related industry is a plus
- Ability to adapt and learn quickly
Company address
| Province | Central Luzon |
| City | Clark Freeport Zone |
| Full Address | Datamatics Global Services Limited, 1600 Ortigas Ave, Ortigas Center, Pasig, Metro Manila, Philippines |
| Google Map | Google Map |
Job Application Information
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