Senior Customer Support Engineer Jobs at mycard.pk in Pakistan
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mycard.pk is thrilled to announce job openings for the position of Senior Customer Support Engineer (Remote) in the Pakistan area. We are currently offering Full-time opportunities.
We are seeking candidates with excellent Information Technology skills and a minimum of Mid-Senior level in the field. In addition, we value honesty, discipline, and a strong sense of responsibility in our workforce.
At mycard.pk, we operate in the IT Services and IT Consulting industry. If you are intrigued by our company and wish to pursue this exciting opportunity, we encourage you to apply directly.
Don't miss out on the chance to be part of our dynamic team. Submit your application today and take the first step towards a rewarding career with mycard.pk.
Job Information
| Company: | mycard.pk |
| Position: | Senior Customer Support Engineer |
| Job Location Type: | Remote |
| Region: | Pakistan |
| Job Function: | Information Technology |
| Seniority Level: | Mid-Senior level |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Are you a customer support wizard who is obsessed with delivering a great experience, but you’ve already mastered your current products and are wondering what’s next? Or are you a software engineer looking for a way to get introduced to an immense set of product architectures, domains, and tech stacks? Sure, you could join any new company and learn their handful of products, but we think we have something better.
What you will be doing:
- Impressing customers by solving complex or new problems
- Growing your product knowledge, in breadth and depth
- Digging deep to discover the root causes and solutions of issues – exploring source code, databases, logs, and traces
What you will NOT be doing:
- Answering the same questions over and over again
- Providing trivial or basic troubleshooting
- Writing knowledge base articles
Key responsibilities:
- Resolving elevated customer tickets
- Expanding product and technology expertise by working on “learning tickets”
Candidate requirements:
- At least 4 total years of experience in a technical customer support or entry-level engineering role
- While this is NOT a coding-heavy role, you will still need to be able to read and write code at a basic level for debugging purposes
- 24/7 availability for 8-hour shifts (we consider individual preference to the best of our ability)
- Experience using generative AI tools (e.g., ChatGPT, Bing, Claude, Bard) in a professional setting
Benefit
- Overtime bonus
- Gaining experience
- Comfortable work environment
Application Requirements
- Physically and mentally healthy
- Minimum age of 17 years
- Disciplined and punctual
- Honest and responsible
- Good personality
- Enthusiasm in working and learning
- For other requirements, please check through the job form.
Company address
| Region | Pakistan |
| Full Address | 1D، mycart.pk pvt limited, 28, Sector 30 Korangi Industrial Area, Karachi, Karachi City, Sindh, Pakistan |
| Google Map | Google Map |
Job Application Information
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