Senior Technical Support Level 2 (Remote) Jobs at mycard.pk in Pakistan
mycard.pk is currently accepting applications for the position of Senior Technical Support L2 (Remote) in the Pakistan area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient Information Technology skills and have a minimum of Mid-Senior level in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
The company offers a competitive estimated salary of approximately Rs 23,000 - Rs 90,000 (per Month). However, it is important to note that the final salary offer may vary and is subject to the discretion of the company.
mycard.pk operates within the IT Services and IT Consulting industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | mycard.pk |
| Position: | Senior Technical Support Level 2 (Remote) |
| Job Location Type: | Remote |
| Region: | Pakistan |
| Job Function: | Information Technology |
| Seniority Level: | Mid-Senior level |
| Salary: | PKR 23.000 - PKR 90.000 per Month |
| Job Type: | Full-time |
| Industry: | IT Services and IT Consulting |
Job Description
Are you a customer support wizard who is obsessed with delivering a great experience, but you’ve already mastered your current products and are wondering what’s next? Or are you a software engineer looking for a way to get introduced to an immense set of product architectures, domains, and tech stacks? Sure, you could join any new company and learn their handful of products, but we think we have something better.
What you will be doing
- Impressing customers by solving complex or new problems
- Growing your product knowledge, in breadth and depth
- Digging deep to discover the root causes and solutions of issues – exploring source code, databases, logs, and traces
What you will NOT be doing
- Answering the same questions over and over again
- Providing trivial or basic troubleshooting
- Writing knowledge base articles
Key responsibilities
- Resolving elevated customer tickets
- Expanding product and technology expertise by working on “learning tickets”
Candidate requirements
- At least 4 total years of experience in a technical customer support or entry-level engineering role
- While this is NOT a coding-heavy role, you will still need to be able to read and write code at a basic level for debugging purposes
- 24/7 availability for 8-hour shifts (we consider individual preference to the best of our ability)
- Experience using generative AI tools (e.g., ChatGPT, Bing, Claude, Bard) in a professional setting
Benefit
- Gaining experience
- Taught first
- Receiving a bonus for overtime
Application Requirements
- Good physical and mental health
- Minimum age 17 years
- Discipline and adherence to time
- Honest and responsible
- Good character
- Satisfaction in working and learning
- For other requirements, please check through the application form.
Company address
| Region | Pakistan |
| Full Address | 1D، mycart.pk pvt limited, 28, Sector 30 Korangi Industrial Area, Karachi, Karachi City, Sindh, Pakistan |
| Google Map | Google Map |
Job Application Information
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